IMPORTANT LEGAL NOTICE — PLEASE READ THESE TERMS CAREFULLY BEFORE USING SURVIVOR PROTOCOL. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 18) THAT AFFECT YOUR LEGAL RIGHTS.

By accessing or using survivorprotocol.com (the "Website") or purchasing any products or services from Optimum Ventures LLC ("Survivor Protocol," "we," "our," or "us"), you ("you," "your," or "User") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, available at survivorprotocol.com/privacy-policy, which is incorporated into these Terms by reference.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE OR PURCHASE ANY PRODUCTS OR SERVICES.

KEY DEFINITIONS

The following definitions apply throughout these Terms:

"Website" means survivorprotocol.com and any subdomains, landing pages, or online resources operated by Survivor Protocol.

"Content" means all information, protocols, research summaries, clinical summaries, research compendiums, video walkthroughs, supplement recommendations, nutrition guidance, clinical trial listings, emails, text messages, and any other materials provided by Survivor Protocol, whether delivered via email, our Website, video link, phone call, or any other channel.

"Services" means all products and services offered by Survivor Protocol, including the Personalized Cancer Research Protocol, Protocol Updates, Case Review Calls, and any future offerings.

"Protocol" means your personalized cancer research protocol, including all deliverables: clinical summary, research compendium, video walkthrough, clinical trial matches, supplement safety audit, blood work analysis, and nutrition plan.

"PHI" means Protected Health Information — any information that identifies you (or could reasonably identify you) and relates to your health condition, healthcare, or payment for healthcare.

"AI" means artificial intelligence, including large language models, natural language processing, machine learning algorithms, AI-generated video avatars, and AI-synthesized voice technology.


CRITICAL DISCLAIMERS

EMERGENCY: If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Survivor Protocol is NOT an emergency service and is not appropriate for emergency medical situations. Do not delay seeking emergency care because of anything related to our Services.

NOT MEDICAL ADVICE

SURVIVOR PROTOCOL DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

All Content is for INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

You should ALWAYS: consult with your licensed healthcare provider before making any changes to your cancer treatment plan; discuss all supplements, dietary changes, and lifestyle modifications with your oncologist; never disregard professional medical advice or delay seeking it because of information you received from Survivor Protocol; and continue all prescribed medical treatments unless directed otherwise by your healthcare provider.

We are NOT: licensed medical professionals; your healthcare providers; qualified to diagnose, treat, or cure any disease or medical condition; or responsible for any health outcomes resulting from use of our Content.

No doctor-patient relationship is created between you and Survivor Protocol by your use of our Services, your receipt of a Protocol, your participation in a case review call, or any other interaction with us.

NOT FDA APPROVED

Our protocols, recommendations, and Content have not been evaluated by the U.S. Food and Drug Administration (FDA). Our Services are not intended to diagnose, treat, cure, or prevent any disease. Supplement recommendations included in your Protocol are based on published research and are not FDA-approved treatments for cancer or any other condition.

RESEARCH COMPILATION ONLY

Survivor Protocol compiles and organizes existing published, peer-reviewed scientific research. We do NOT conduct original research, clinical trials, or laboratory studies. All findings in your Protocol are derived from publicly available scientific literature indexed in databases such as PubMed, Cochrane Library, ClinicalTrials.gov, and peer-reviewed journals. Our analysis of this research is performed by AI systems and may not reflect the conclusions of the original study authors.

NO GUARANTEES OR RESULTS

WE MAKE NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES REGARDING: the effectiveness of any information, recommendations, or protocols provided; any health outcomes, improvements, or results from using our Content; the accuracy, completeness, or timeliness of research summaries or clinical trial listings; your eligibility for any clinical trials mentioned in your Protocol; or the suitability of any supplements, nutrition plans, or lifestyle recommendations for your specific situation.

Cancer treatment outcomes vary significantly based on individual biology and genetics, cancer type, stage, and progression, current and past treatments, overall health status, compliance with medical treatment plans, and factors beyond anyone's control. Your use of Survivor Protocol Content is at your own risk.

AI-GENERATED CONTENT DISCLOSURE

Survivor Protocol uses AI and automated systems to: analyze published cancer research from peer-reviewed journals; generate personalized protocol recommendations and clinical summaries; create personalized video walkthroughs using AI-generated avatars and synthesized voice; summarize clinical trial information; create nutrition and supplement guidance; conduct outbound phone calls using AI-generated voice; send automated text messages and emails; and provide customer support and communications.

AI Limitations and Disclaimers: Accuracy Not Guaranteed — AI-generated content may contain errors, inaccuracies, omissions, or outdated information. Human Oversight — While we strive for quality and implement quality control processes, AI-generated content may not be reviewed by licensed medical professionals before delivery. Interpretation Errors — AI may misinterpret research findings or make incorrect connections between studies. Hallucinations — AI systems may occasionally generate plausible-sounding but factually incorrect information, including fabricated citations, incorrect statistics, or non-existent studies. Bias — AI systems may reflect biases present in their training data. Not Medical Judgment — AI cannot replicate the clinical judgment of a licensed healthcare professional. Video Walkthroughs — Personalized video walkthroughs are generated using AI avatars and AI-synthesized voice, not live human presenters. AI Communications — Some phone calls, text messages, and emails you receive from Survivor Protocol may be generated, assisted, or delivered by AI systems.

Verification Limitations: While we implement quality control processes to verify citations and DOI links, these processes are conducted using AI-assisted tools and may not catch every error. Our references to "verified citations" and "quality control" describe our process and intent — not a guarantee of absolute accuracy. You and your healthcare provider are ultimately responsible for independently verifying any information before acting on it. No verification process is infallible, and we expressly disclaim liability for any citations, statistics, or findings that contain errors despite our quality control efforts.

You acknowledge and agree that: you will independently verify all AI-generated information with your healthcare provider; you will not rely solely on AI-generated content for medical decisions; Survivor Protocol is not liable for any errors, omissions, or inaccuracies in AI-generated content; and you assume all risk associated with use of AI-generated protocols and recommendations.


1. AGREEMENT TO TERMS

By using the Website, submitting an intake form, scheduling or participating in a call, making a purchase, or otherwise interacting with Survivor Protocol, you represent and warrant that: you have read, understood, and agree to be bound by these Terms in their entirety; you have read and agree to our Privacy Policy (survivorprotocol.com/privacy-policy); you are at least 18 years of age (or a parent/legal guardian acting on behalf of a minor patient — see Section 2); you have the legal capacity to enter into a binding contract; you are not prohibited by any applicable law from using our Services; all information you provide to us is truthful, accurate, and complete; and you understand that our Services involve AI processing of your health information as described in our Privacy Policy.

Your continued use of the Website or Services after any modification to these Terms constitutes your ongoing acceptance of the modified Terms. If you do not agree to any modification, you must stop using our Services immediately.

These Terms, together with our Privacy Policy, constitute the complete agreement between you and Survivor Protocol regarding your use of our Services. No other agreements, representations, or promises — whether written or verbal — apply unless explicitly incorporated by reference in these Terms.


2. ELIGIBILITY

Age and Capacity: You must be at least 18 years of age and possess the legal capacity to enter into a binding contract under the laws of your jurisdiction. By using our Services, you represent that you meet these requirements and that you are acting voluntarily and not under coercion or undue influence.

Minor Patients: Cancer affects patients of all ages. A parent or legal guardian who is 18 or older may purchase our Services and submit an intake form on behalf of a minor patient (under 18). By doing so, the parent or legal guardian: accepts these Terms on the minor's behalf; consents to the collection and AI processing of the minor's health information as described in these Terms and our Privacy Policy; represents that they have legal authority to make healthcare-related decisions for the minor; and understands that the Protocol is generated for the minor patient's benefit, based on the minor's medical data, and should be reviewed with the minor's oncologist or healthcare team.

Cancer Diagnosis: Survivor Protocol is designed for individuals who have been diagnosed with cancer or who are supporting someone with a cancer diagnosis (caregivers, family members). You are not required to prove your diagnosis to purchase our Services. However, the accuracy and relevance of your Protocol depends entirely on the accuracy of the information you provide. Submitting false medical information wastes our resources and may result in termination of your access without refund.

Geographic Considerations: Our Services are designed for and primarily available to users in the United States. Clinical trial matching is performed against U.S.-based clinical trial registries (primarily ClinicalTrials.gov) and may not include trials available exclusively outside the United States. Supplement recommendations and nutrition guidance are based on products and regulations applicable in the United States. If you access our Services from outside the United States: you do so at your own risk and are responsible for compliance with local laws; you expressly consent to the transfer of your personal information, including PHI, to the United States, where data protection laws may differ from those in your jurisdiction; and we do not guarantee compliance with non-U.S. data protection regulations including but not limited to GDPR, UK-GDPR, or any other international framework.

Language: All Protocols, clinical summaries, research compendiums, video walkthroughs, and communications are provided in English only. We do not currently offer translation services.

Technology Requirements: To receive and use our Services, you need: a valid email address capable of receiving attachments; internet access sufficient to stream video content; the ability to view PDF documents; and a device capable of playing video (for your personalized video walkthrough). We are not responsible for your inability to access your Protocol due to technology limitations on your end.

Prohibited Users: You may NOT use our Services if you are: accessing our Services for the purpose of developing, enhancing, or operating a competing service; submitting intake forms with false or fabricated medical information; acting on behalf of another person without their knowledge and authorization; or using automated tools, bots, or scripts to interact with our Website or Services.


3. PRODUCTS AND SERVICES

A. Personalized Cancer Research Protocol ($1,000 — One-Time)

A comprehensive, personalized cancer research protocol delivered within 48-72 hours (calendar hours, not business days) after BOTH payment is received AND your intake form is completed. The delivery clock starts when the later of these two events occurs.

Your Protocol includes the following deliverables:

Clinical Summary (PDF): A 10-page clinical summary formatted for your oncologist, containing key research findings with evidence levels (A/B/C/D), peer-reviewed journal citations with DOI links, supplement safety audit results, and clinical trial matches. Designed to be printed and brought to your next oncology appointment.

Complete Research Compendium (PDF): The full depth of every research topic analyzed for your case, with comprehensive citations and detailed analysis beyond what fits in the clinical summary.

Personalized Video Walkthrough (Video Link): An AI-generated video using an AI avatar and synthesized voice that walks you through every finding in your protocol by name, explains the research in plain language, and highlights the most important action items. Delivered as a unique link. Typical length: 10-15 minutes.

Clinical Trial Matches: Trials screened against your cancer type, stage, biomarkers, treatment history, and geographic location, with contact information and eligibility criteria.

Supplement Safety Audit: An assessment of every supplement you currently take, including evidence levels, potential interactions with your medications and treatments, and published research on each supplement for your cancer type.

Blood Work Analysis: Your lab results decoded against cancer-specific published reference ranges, highlighting values of concern and monitoring recommendations.

Personalized Nutrition Plan: Dietary recommendations based on published evidence for your cancer type, including foods to emphasize, foods to limit, and nutritional strategies that may support your treatment.

Step-by-Step Action Plan: A prioritized summary of recommended actions based on all findings.

IMPORTANT — Snapshot Limitation: Your Protocol represents a snapshot of available published research at the time of generation. Medical research is published continuously, and new studies, clinical trials, and findings may emerge after your Protocol is delivered. Your Protocol does NOT automatically update. To incorporate new information or changes to your situation, purchase a Protocol Update (see Section 3B).

What Is NOT Included: Your Protocol does NOT include: ongoing monitoring or updates (unless separately purchased); emergency medical support or advice; direct communication with your healthcare providers on your behalf; prescription recommendations or medication management; second opinions on your oncologist's treatment plan; legal, insurance, or financial guidance; or psychological or emotional counseling.

Ownership: Upon delivery, you own your copy of the Protocol documents for your personal, non-commercial use and may share them with your healthcare team. The underlying methodology, prompt engineering, AI workflows, and proprietary systems used to generate your Protocol remain the exclusive intellectual property of Optimum Ventures LLC (see Section 11).

B. Protocol Updates

When your situation changes — new blood work, new scan results, a change in treatment, a new question, or simply because time has passed and new research has been published — you may purchase a Protocol Update.

What an Update Includes: We re-run the full research process against your updated data and deliver an updated set of deliverables (updated clinical summary, updated research compendium, updated video walkthrough, updated trial matches, and updated safety audit).

When to Consider an Update: After receiving new test results or imaging; after starting, stopping, or changing a treatment; after starting or stopping a supplement; every 3-6 months to capture newly published research; or when you have new questions about your case.

Consent: Your original consent to PHI processing, call recording, AI processing, and communications remains in effect for all Protocol Updates unless you notify us otherwise in writing. If you provide new PHI for an update (new blood work, new medical records, a new call transcript), that information is subject to the same protections and terms as your original submission.

C. Free Case Review Call

We offer a free case review call to understand your situation before you commit to purchasing a Protocol.

What Happens on the Call: You share your cancer story — diagnosis, treatments, what your oncologist has told you, what you're struggling with, what you want to know. We listen, ask clarifying questions, and discuss what the full research would cover for your specific case. Typical duration: 15-30 minutes.

How to Prepare: Have your diagnosis details ready (cancer type, stage, any known biomarkers or mutations). Know your current treatments and medications. Know your current supplements. Have any specific questions you want addressed.

No Obligation: The call is completely free and carries no obligation to purchase. You will never be pressured.

Call Recording: By participating in the call, you consent to the call being recorded in its entirety and processed by AI systems for the purpose of generating context for your Protocol if you choose to purchase (see Section 7 for full call recording terms).

Format: Calls are conducted by phone. You may also participate with a caregiver or family member present.


4. PRICING AND PAYMENT

Current Pricing: Personalized Cancer Research Protocol — $1,000 USD (one-time). Protocol Update — $100 USD (one-time, per update). Case Review Call — Free.

Payment Options: Pay in full ($1,000); Afterpay (4 interest-free payments of $250); Affirm (6-18 monthly payments, interest rates set by Affirm based on your credit profile).

All prices are in U.S. Dollars. Prices are subject to change with notice. If we increase prices, the new pricing applies only to purchases made after the price change takes effect. Price changes do not affect purchases already completed or Protocol Updates for existing customers, unless 30 days' advance notice is provided.

Payment Processing: Payments are processed securely through Stripe, Inc. ("Stripe") and its integrated payment partners. You must provide valid payment information. By providing payment information, you authorize us to charge your payment method for the amount due. You are responsible for all charges incurred.

Payment Statements: Your credit card or bank statement will show a charge from "SURVIVOR PROTOCOL" or "OPTIMUM VENTURES LLC." The specific nature of the service purchased (cancer research) is not disclosed on financial statements to protect your privacy.

Buy Now, Pay Later: If you use Afterpay or Affirm, you are entering into a separate financing agreement with those providers. Their terms, interest rates, late fees, and collection practices apply independently of these Terms. Important: selecting a payment plan creates a full obligation to pay the total amount. Your obligation to Afterpay or Affirm continues regardless of whether you use, are satisfied with, or request a refund of the Protocol from us. Disputes about financing terms must be directed to Afterpay or Affirm — not to Survivor Protocol.

Taxes: Prices do not include applicable sales, use, or other taxes. You are responsible for all applicable taxes, which will be calculated and added at checkout where required by law.

Failed Payments: If your payment fails or is declined, we will notify you and your Protocol will not be generated until successful payment is received. If you have selected a payment plan through Afterpay or Affirm and a scheduled payment fails, the payment plan provider's default and collection policies apply — we are not involved in those disputes.

Chargebacks: If you file a chargeback or payment dispute with your bank or credit card company instead of requesting a refund through our normal process (Section 5), we reserve the right to: suspend your access to our Services pending resolution; provide evidence to the payment processor to contest the chargeback; recover any chargeback fees assessed to us; and pursue legal remedies for fraudulent chargebacks.

Promotional Pricing: From time to time, we may offer promotional pricing, discounts, or coupon codes. Promotional offers are subject to specific terms disclosed at the time of the offer, may not be combined with other offers unless stated, and may be withdrawn at any time without notice.

Currency: All transactions are processed in U.S. Dollars. If your payment method is denominated in another currency, your bank or card issuer will perform the conversion at their prevailing exchange rate. We are not responsible for exchange rate fluctuations or foreign transaction fees charged by your financial institution.


5. REFUND POLICY

7-Day Satisfaction Guarantee: You may request a full refund within 7 calendar days of Protocol delivery if you are dissatisfied for any reason. No questions asked.

How to Request a Refund: Email [email protected] within 7 days of receiving your Protocol. Include your full name and the email address used for your order. You do not need to provide a reason, though feedback is appreciated.

Refund Processing: Refunds are processed within 5-7 business days to your original payment method. If you paid via Afterpay or Affirm, your refund will be processed through those providers per their refund policies, and any remaining installment payments will be cancelled.

No Refund Available If: More than 7 calendar days have passed since your Protocol was delivered to the email address you provided. Delivery is deemed complete when we send the Protocol to your email — whether or not you open, download, or review it.

Protocol Updates ($100): Protocol Updates are non-refundable once the updated deliverables have been sent to you.

Data After Refund: If you receive a refund, your PHI will be retained for 30 days following the refund in case of payment disputes or chargebacks, after which it will be deleted from our systems unless you request earlier deletion or legal retention requirements apply. If you wish to have your PHI deleted immediately upon refund, email [email protected] with the subject line "Refund Data Deletion."

Chargeback Warning: If you are eligible for a refund under this policy, please use our refund process rather than filing a chargeback with your bank. Chargebacks filed in lieu of a legitimate refund request may be contested and may result in additional fees and consequences (see Section 4, Chargebacks).


6. PROTOCOL DELIVERY

Delivery Timeline: Protocols are delivered within 48-72 calendar hours of the later of (a) payment receipt or (b) intake form completion. If you pay before completing the intake form, the 48-72 hour clock does not start until the intake form is submitted.

Delivery Method: Your Protocol is delivered via email to the address you provided at checkout or on your intake form. You will receive: PDF attachments (clinical summary, research compendium); a unique video link for your personalized video walkthrough; and instructions for reviewing your Protocol and sharing it with your oncologist.

AI-Generated Video Walkthroughs: Your personalized video is generated by a third-party AI video platform (HeyGen) using an AI avatar and synthesized voice — not a real human presenter. The video references you by first name and walks through your specific findings. The video is hosted on third-party servers and accessible via a unique link. You acknowledge that: your PHI is embedded in the video and cannot be separated from it; the video link should be treated as confidential health information; sharing the link gives the recipient access to your health information; the hosting platform is not a HIPAA-covered entity; and we cannot guarantee the security of video content on third-party servers. You may request deletion of your video at any time by emailing [email protected].

Third-Party Dependencies: Protocol generation and delivery depends on third-party services including Zapier (workflow automation), Manus AI (research generation), Anthropic and OpenAI (AI language models), HeyGen (video generation), Stripe (payment), and email service providers. We are not liable for delays or failures caused by third-party service outages or disruptions.

Delayed Delivery: If your Protocol delivery is delayed beyond 7 calendar days from the date both payment and intake form are complete, due to our error or service failure, you may request a full refund by emailing [email protected]. We will notify you of any known service interruptions affecting delivery.

Email Delivery Issues: You are responsible for: providing a valid, working email address; checking your spam/junk/promotions folders; maintaining access to your email account; and contacting us at [email protected] if you haven't received your Protocol within 72 hours. We are NOT responsible for: Protocols blocked by your spam filters; Protocols sent to an incorrect email address you provided; loss of access to your email account; or email service provider failures.


7. CALL RECORDING, COMMUNICATIONS, AND CONSENT

Call Recording — Two-Party Consent: Florida law requires all-party consent for call recording (F.S. 934.03). ALL phone calls with Survivor Protocol — inbound and outbound — are recorded in their entirety. At the beginning of every call, you will hear a disclosure such as: "This call is being recorded and will be processed by our AI system. Is that okay with you?" Your continued participation in the call after this disclosure constitutes your consent to recording. If you do not consent to recording, you must disconnect the call immediately. If you disconnect, you may still communicate with us via email — however, protocol generation requires a recorded call for optimal personalization.

AI Transcription: All recorded calls are transcribed by AI systems. The transcript is used as primary input for generating your personalized Protocol. AI transcription may contain minor errors in names, medical terminology, or background speech.

Recording Storage: Call recordings (audio) and transcripts are stored on our CRM platform (GoHighLevel, HIPAA BAA in place) and transmitted to AI systems for Protocol generation. Access is limited to authorized personnel and AI systems. Recordings are retained per the schedule in our Privacy Policy.

Third-Party PHI Processing Consent: You expressly acknowledge and consent to the following: your Protected Health Information (PHI) will be transmitted to and processed by third-party AI systems, automation platforms, and video generation services that may not be subject to HIPAA or have executed Business Associate Agreements. This transmission is necessary to generate your personalized Protocol. While we implement reasonable security measures and use encrypted connections, we cannot guarantee that all third-party processors provide HIPAA-level protections. You accept this risk as a condition of using our Services. If you do not consent to this transmission, do not use our Services.

Outbound Communications Consent: By providing your phone number and/or email address to Survivor Protocol — whether through our intake form, website, scheduling system, or during a call — you expressly consent to receive: phone calls, including calls that may be automated, pre-recorded, or use an AI-generated voice (not a live human); text messages (SMS/MMS), including automated or AI-generated messages; email communications, including marketing and promotional content; and follow-up communications regarding your case, Protocol delivery, and Protocol Updates.

You understand that: calls may be made using automated dialing technology; messages may be sent using automated systems; AI-generated voices may be used on calls and will self-identify at the start; communications may include marketing content; message and data rates may apply; and consent to marketing is not a condition of purchase, though certain service communications are necessary for Protocol delivery.

TCPA Compliance: Your consent constitutes "prior express written consent" under the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) for marketing communications, and "prior express consent" for informational and transactional communications.

Opt-Out: You may opt out of marketing communications at any time by: replying STOP to any text message; clicking unsubscribe in any email; emailing [email protected] with the subject line "Opt-Out"; or telling us verbally on any call. Opting out of marketing does NOT opt you out of transactional service communications related to your Protocol delivery. We process opt-out requests within 10 business days.

8. INTAKE FORM AND INFORMATION ACCURACY

Your Responsibility: THE ACCURACY AND RELEVANCE OF YOUR PROTOCOL DEPENDS ENTIRELY ON THE ACCURACY OF INFORMATION YOU PROVIDE. Your Protocol is only as good as the data you give us. Inaccurate, incomplete, or outdated information may result in irrelevant findings, incorrect clinical trial matches, unsafe supplement recommendations, and missed opportunities.

You represent and warrant that: all information you provide in your intake form, during calls, and in any communications is true, accurate, and complete to the best of your knowledge; all information is current and up-to-date at the time of submission; you have not omitted any information that could materially affect the safety or accuracy of your Protocol (including allergies, contraindications, current medications, and known drug reactions); and your information is not misleading or fraudulent.

What You Should Include: Your complete cancer diagnosis (type, subtype, stage, grade); all known biomarkers and mutations; your complete treatment history (past and current); all current medications with dosages; all current supplements with dosages; recent blood work and lab results; recent imaging results; your oncologist's name and institution; any clinical trials you are enrolled in or have been offered; any allergies or adverse reactions; and your specific questions, concerns, and goals.

Authorization to Submit on Behalf of Another Person: If you are completing the intake form on behalf of another person (the "Patient"), you represent and warrant that: you have the Patient's explicit written or verbal authorization to submit their PHI; you have the legal authority to act on the Patient's behalf (e.g., healthcare proxy, power of attorney, legal guardian); the Patient is aware that their information will be processed by AI systems; and you accept responsibility for the accuracy of the information submitted. We reserve the right to request verification of authorization. Submitting another person's PHI without their authorization violates these Terms and may violate federal and state privacy laws including HIPAA (civil penalties up to $2,134,831 per violation) and state identity theft statutes.

Consequences of Inaccurate Information: Protocols generated from inaccurate information may be irrelevant, inappropriate, or potentially harmful. Clinical trial matches may be incorrect. Supplement recommendations may be contraindicated with medications you failed to disclose. We are not liable for Protocols based on inaccurate, incomplete, or misleading information you provided.

Updating Your Information: If your medical situation changes after submitting your intake form but before your Protocol is delivered, contact [email protected] immediately with updated information. After delivery, purchase a Protocol Update (Section 3B) to incorporate changes.


9. PROTECTED HEALTH INFORMATION (PHI)

Collection of PHI: Our Services require you to provide Protected Health Information (PHI), including your cancer diagnosis, treatment history, medications, supplements, blood work, pathology reports, and other medical details. You voluntarily provide this information for the purpose of receiving a personalized cancer research Protocol.

AI Processing of PHI: Your PHI is processed by artificial intelligence systems to generate your Protocol. By using our Services, you expressly consent to the AI processing of your PHI for this purpose. This includes transmission of your PHI to third-party AI providers that may not be HIPAA-covered entities (see Section 7).

HIPAA-Level Protections: Although Survivor Protocol may not meet the statutory definition of a "covered entity" under HIPAA (Health Insurance Portability and Accountability Act of 1996, 45 CFR 160.103), we voluntarily implement administrative, technical, and physical safeguards consistent with the HIPAA Security Rule and the HITECH Act (Health Information Technology for Economic and Clinical Health Act of 2009) to protect your PHI. We have executed Business Associate Agreements (BAAs) with service providers where available.

Your PHI Rights: You have rights regarding your PHI including access, amendment, accounting of disclosures, restriction requests, confidential communications, and revocation of authorization. Complete details of your PHI rights, our permitted uses, breach notification procedures, and data protection practices are provided in our Privacy Policy (survivorprotocol.com/privacy-policy), Section 5.

Breach Notification: In the event of a breach of your unsecured PHI, we will notify you in accordance with the HITECH Act (42 U.S.C. 17932) and HIPAA Breach Notification Rule (45 CFR Part 164, Subpart D) within 60 calendar days of discovery.

No Waiver: Nothing in these Terms waives any rights you may have under HIPAA, the HITECH Act, or applicable state health privacy laws.


10. CLINICAL SUMMARY AND DOCTOR-FACING MATERIALS

Purpose: Each Protocol includes a clinical summary formatted for your oncologist and a complete research compendium. These materials are designed to facilitate informed conversations between you and your healthcare team. They are structured with clinical language, evidence levels, and peer-reviewed citations specifically so your doctor can evaluate the research efficiently.

Important Disclaimers: These materials are for informational purposes only; are NOT a medical recommendation, treatment plan, or prescription; are NOT a substitute for your doctor's clinical judgment, physical examination, or diagnostic workup; do NOT constitute a doctor-patient relationship between Survivor Protocol and your healthcare provider; do NOT represent the standard of care for your condition; and may not be accepted, endorsed, or used by your healthcare provider.

Your Doctor Has Final Authority: Your oncologist or healthcare provider has final authority over your treatment plan. You must discuss all findings, supplement recommendations, clinical trial possibilities, and nutrition changes with your doctor before acting on them. Do not start, stop, or modify any treatment, medication, or supplement without your doctor's explicit approval.

We Are NOT Responsible For: your doctor's response to or opinion of the materials; any disagreements between you and your healthcare provider resulting from the materials; your doctor's refusal to review or consider the information; any changes your doctor makes (or doesn't make) to your treatment plan based on or despite the materials; or any health outcomes that result from decisions you or your doctor make after reviewing the materials.


11. INTELLECTUAL PROPERTY

Ownership: All Content on the Website and in our Protocols, including but not limited to text, graphics, logos, images, videos, software, code, algorithms, research summaries, protocol templates, AI-generated content, prompt engineering, production workflows, automation sequences, and proprietary methodologies, is the exclusive property of Optimum Ventures LLC and is protected by U.S. and international copyright, trademark, trade secret, and intellectual property laws.

Trade Secrets: Our production methodologies, prompt engineering systems, AI workflow configurations, automation sequences, research analysis protocols, quality assurance processes, clinical summary templates, and business processes constitute trade secrets of Optimum Ventures LLC within the meaning of the Defend Trade Secrets Act of 2016 (DTSA, 18 U.S.C. § 1836), the Florida Uniform Trade Secrets Act (F.S. 688.001-688.009), and applicable state and federal law. These trade secrets have been developed through substantial investment of time, effort, and resources and derive independent economic value from not being generally known to the public or to competitors. Unauthorized access to, copying of, reverse engineering of, or distribution of these trade secrets is strictly prohibited and will be pursued to the fullest extent of the law, including: injunctive relief; actual damages or unjust enrichment (whichever is greater); exemplary damages up to two times the amount of actual damages for willful and malicious misappropriation (per F.S. 688.004); and reasonable attorneys' fees (per F.S. 688.005).

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to: access and use the Website for personal, non-commercial purposes; download and save your personal Protocol for your own use; and share your clinical summary and research compendium with your healthcare providers. This license does not extend to the methodology, prompts, workflows, or systems used to create your Protocol.

You May NOT: copy, reproduce, distribute, or republish any Content without written permission; modify, adapt, or create derivative works from our Content; use our Content for commercial purposes or to develop a competing service; remove copyright notices or proprietary markings; reverse engineer our software, AI systems, prompts, or workflows; scrape, data mine, or use automated tools to extract Content; share your Protocol with others except your healthcare team; resell, redistribute, or sublicense our Content; attempt to replicate our production workflow, prompt engineering, or AI pipeline; or use knowledge gained from your Protocol to build, enhance, or operate a competing cancer research service.

Enforcement: Unauthorized use of our intellectual property will be pursued aggressively through all available legal remedies including: temporary restraining orders and preliminary and permanent injunctive relief; ex parte seizure orders under 18 U.S.C. § 1836(b)(2) to recover misappropriated trade secrets without prior notice to the misappropriating party; actual and statutory damages; exemplary (treble) damages for willful misappropriation; disgorgement of profits; reasonable attorneys' fees and costs; criminal referral under the Economic Espionage Act (18 U.S.C. § 1832 — up to $5,000,000 fine and 10 years imprisonment for individuals, up to $10,000,000 for organizations) and the Computer Fraud and Abuse Act (18 U.S.C. § 1030 — up to $250,000 fine and 10 years imprisonment) where applicable; and any other remedies available at law or in equity.

Survivorship of IP: The intellectual property rights described in this Section are permanently vested in Optimum Ventures LLC and/or its successors and assigns. These rights survive: termination of these Terms; any business transfer, dissolution, or restructuring of Optimum Ventures LLC; any acquisition, merger, or change of control; and the death, incapacitation, or involuntary separation of any founder, officer, or key personnel.

Unauthorized Transfers Void: Any transfer, assignment, licensing, or use of Survivor Protocol's intellectual property, trade secrets, or proprietary methodologies that is not explicitly authorized in writing by a duly authorized representative of Optimum Ventures LLC is void and unenforceable. This includes any transfer that may occur through: unauthorized access to business systems or accounts; corporate filings made without authorization of the managing member; registration of confusingly similar business entities; or any other means not explicitly authorized by the managing member of Optimum Ventures LLC.


12. TESTIMONIALS AND CASE STUDIES

We will never use your name, likeness, diagnosis, or story in any marketing, testimonial, case study, or promotional material without your separate, explicit written authorization. Any such authorization will clearly describe the specific use, medium, and duration. You may revoke any testimonial authorization at any time by emailing [email protected], and we will remove the testimonial within 30 days. De-identified, aggregated data may be used without individual authorization where no individual is reasonably identifiable.


13. USER CONDUCT

Prohibited Activities: You agree NOT to: provide false or misleading information in any intake form, communication, or transaction; create multiple accounts or submit multiple intake forms to abuse our refund policy; use our Services for anyone other than yourself without authorization (see Section 8); use our Services for any illegal purpose or in violation of any applicable law; attempt to hack, breach, probe, or test the security of our systems, accounts, or networks; introduce viruses, malware, ransomware, or other harmful code; use automated tools, bots, scripts, or crawlers to interact with our Website or Services without written permission; harass, threaten, intimidate, or abuse our staff, contractors, or other users; make fraudulent refund requests or file illegitimate chargebacks; misrepresent your affiliation with or endorsement by Survivor Protocol; use our name, logo, trademarks, or brand identity without written permission; or attempt to access, copy, decompile, or reverse engineer our AI systems, prompts, workflows, or proprietary methodologies.

Consequences: If you violate these Terms, we may, at our sole discretion: suspend or terminate your access to our Services immediately and without notice; cancel pending Protocol deliveries without refund; refuse to provide future Services; pursue legal action and seek damages; report illegal activity to law enforcement; and cooperate with law enforcement investigations.


14. PROHIBITED INTERFERENCE AND IMPERSONATION

Automated Interference: Any use of bots, scripts, automated tools, or artificial traffic to interfere with Survivor Protocol's website, advertising systems, analytics, conversion tracking, scheduling systems, or business operations is strictly prohibited and constitutes: a violation of the Computer Fraud and Abuse Act, 18 U.S.C. § 1030 (penalties up to $250,000 fine and 10 years imprisonment per violation); tortious interference with business relations under Florida law (compensatory damages, punitive damages, and attorneys' fees); a violation of the Florida Computer Crimes Act, F.S. 815.01-815.07 (third degree felony up to 5 years imprisonment, or second degree felony for damages over $5,000 up to 15 years); and wire fraud under 18 U.S.C. § 1343 if conducted using interstate communications (up to 20 years imprisonment and $250,000 fine). This includes but is not limited to: generating artificial website traffic; triggering false conversion events or pixel fires; booking fake appointments or consultations; submitting false intake forms; generating fraudulent leads; manipulating advertising platform data or algorithms; and any other automated interference with our business operations.

Brand Impersonation: Any person or entity that impersonates Survivor Protocol, Optimum Ventures LLC, or any of our officers, employees, or agents — including but not limited to creating unauthorized email addresses, social media accounts, websites, or business entities using our name or brand — is in violation of: the Lanham Act, 15 U.S.C. § 1125(a) (treble damages, disgorgement of profits, attorneys' fees, and statutory damages up to $2,000,000 per counterfeit mark); Florida Deceptive and Unfair Trade Practices Act, F.S. 501.204 (actual damages, attorneys' fees, and injunctive relief); Identity theft under Florida law, F.S. 817.568 (third degree felony up to 5 years, second degree felony up to 15 years for 10-20 victims, first degree felony up to 30 years for 20+ victims or over $50,000); and wire fraud under 18 U.S.C. § 1343 if using electronic communications (up to 20 years imprisonment). If email is used for impersonation, additional penalties apply under the CAN-SPAM Act (16 CFR Part 316 — up to $51,744 per deceptive email).

Official Communications: Survivor Protocol communicates exclusively from email addresses ending in @survivorprotocol.com. Any communication purporting to be from Survivor Protocol that originates from any other domain (including Gmail, Yahoo, Outlook, or any non-survivorprotocol.com address) is unauthorized and fraudulent.

Enforcement: Survivor Protocol will pursue all available civil and criminal remedies against any person or entity engaging in automated interference or brand impersonation. We cooperate with law enforcement, the FBI Internet Crime Complaint Center (IC3), the Federal Trade Commission, and all applicable authorities. We seek the maximum penalties available under each applicable statute.

Reporting: Report suspected impersonation or interference to [email protected].


15. DISCLAIMERS OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURVIVOR PROTOCOL AND ALL CONTENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR AVAILABILITY.

We do not warrant that: Content is accurate, complete, current, or free from errors; AI-generated content is free from hallucinations, fabricated citations, or inaccuracies; clinical trial listings are current, accurate, or available; supplement recommendations are safe for your specific situation; our Services are suitable for your particular medical condition; Protocols will improve your health outcomes; our Service will be uninterrupted, timely, or error-free; our systems are free from viruses, malware, or security vulnerabilities; any specific results will be achieved by using our Services; or third-party services upon which we depend will function properly.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR WARRANTIES ARE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.


16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURVIVOR PROTOCOL, OPTIMUM VENTURES LLC, AND THEIR OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: medical expenses, hospitalization costs, or other healthcare costs; lost wages, lost income, or lost earning capacity; loss of data, loss of privacy, or unauthorized disclosure of information; emotional distress, pain and suffering, or loss of consortium; worsening of health conditions, disease progression, or treatment failure; costs of substitute services or alternative treatments; and any other damages of any kind —

ARISING FROM OR RELATED TO: your use of or inability to use our Services; any Content, Protocols, or recommendations provided; errors, omissions, or inaccuracies in Content, including AI-generated hallucinations or fabricated citations; third-party service failures or outages; unauthorized access to or alteration of your data; your reliance on our Content for medical decisions; any health outcomes or medical decisions you or your healthcare provider make; interactions between supplements recommended in your Protocol and your medications; or any other matter relating to our Services —

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

Maximum Liability Cap: IF, NOTWITHSTANDING THE ABOVE, WE ARE FOUND LIABLE FOR ANY DAMAGES, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: $100 USD, or the total amount you personally paid to Survivor Protocol in the 12 months immediately preceding the event giving rise to the claim.

Exceptions: These limitations do NOT apply to: liability that cannot be excluded or limited by applicable law; death or personal injury caused by our gross negligence or willful misconduct; fraud or intentional misrepresentation by us; or violations of applicable consumer protection laws that specifically prohibit such limitations.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS MAY NOT APPLY TO THE FULL EXTENT DESCRIBED.

Essential Purpose: THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. You acknowledge that these limitations are a fundamental element of the agreement between you and Survivor Protocol, and that our Services would not be available to you at the current price without these limitations.


17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Survivor Protocol, Optimum Ventures LLC, and their officers, directors, members, employees, agents, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, demands, lawsuits, proceedings, liabilities, judgments, damages, losses, costs, or expenses (including reasonable attorneys' fees and court costs) arising from or related to: your use or misuse of our Services; your reliance on our Protocols or Content; your failure to consult with healthcare providers before acting on Content; your violation of these Terms; your violation of any applicable law or regulation; your infringement of any third-party rights; false, misleading, or incomplete information you provided; medical decisions you or your healthcare provider make based on our Content; sharing your Protocol, video link, or Content with unauthorized parties; unauthorized use of our intellectual property; content you post, share, or transmit through our Services; or your negligence or willful misconduct.

This indemnification obligation: survives termination of these Terms; applies regardless of the form of action or theory of liability; includes the obligation to reimburse the Indemnified Parties for costs incurred in investigating and responding to any claim; and requires you to cooperate fully with the Indemnified Parties in the defense of any claim.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification, in which case you agree to cooperate with us in asserting any available defenses.


18. DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

Informal Resolution First: Before initiating any formal dispute resolution, you agree to first attempt to resolve the dispute informally by sending a written description of the dispute to [email protected], including your name, contact information, the nature of the dispute, and the relief you seek. We will attempt to resolve the dispute within 60 calendar days. If the dispute is not resolved within 60 days, either party may proceed to arbitration.

Mandatory Binding Arbitration: You and Survivor Protocol agree that any dispute, claim, or controversy arising out of or relating to these Terms, our Privacy Policy, or your use of our Services that cannot be resolved informally shall be resolved exclusively through BINDING INDIVIDUAL ARBITRATION rather than in court, except as specifically provided below.

Arbitration Rules and Procedures: Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. Arbitration shall be conducted by a single neutral arbitrator. The arbitration shall take place in Palm Beach County, Florida, unless the parties agree otherwise or the AAA rules require a different location. The arbitrator shall apply Florida substantive law consistent with the Federal Arbitration Act (9 U.S.C. § 1 et seq.). The arbitrator may award any relief that a court could award, including injunctive relief, declaratory relief, and attorneys' fees to the prevailing party. The arbitrator's decision and award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Arbitration Fees: If you initiate arbitration, you are responsible for the AAA's consumer filing fee. All other arbitration costs and fees shall be allocated as provided by the AAA rules and applicable law.

Class Action Waiver: YOU AND SURVIVOR PROTOCOL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY. NEITHER YOU NOR SURVIVOR PROTOCOL MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MULTI-PARTY PROCEEDING. The arbitrator may not consolidate the claims of multiple parties and may not preside over any form of class, collective, or representative proceeding. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall proceed in court.

Exceptions to Arbitration: The following are NOT subject to mandatory arbitration: Small Claims — either party may bring an individual action in small claims court if the claim qualifies under the court's jurisdictional limits; Injunctive Relief — either party may seek temporary, preliminary, or permanent injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights, trade secrets, or confidential information, or to prevent irreparable harm, without the requirement of posting a bond or proving actual damages; and Government Actions — nothing in this Section prevents either party from filing a complaint with a government agency.

Opt-Out of Arbitration: You may opt out of this arbitration provision by sending a written notice to [email protected] within 30 calendar days of first accepting these Terms. The notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts of Palm Beach County, Florida.

Survival: This arbitration provision survives termination of these Terms and any cancellation of your Services.


19. GOVERNING LAW AND JURISDICTION

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration provision in Section 18.

Jurisdiction: For any disputes not subject to arbitration (including intellectual property enforcement actions and injunctive relief), exclusive jurisdiction and venue shall be in the state or federal courts located in Palm Beach County, Florida. You irrevocably consent to personal jurisdiction in these courts and waive any objection to venue.

Trade Secret Jurisdiction: For trade secret misappropriation claims under the Defend Trade Secrets Act (18 U.S.C. § 1836) or the Florida Uniform Trade Secrets Act (F.S. 688.001-688.009), we reserve the right to bring action in any federal district court where misappropriation occurred, where the misappropriating party resides or conducts business, or where stolen trade secret materials are found, in addition to Palm Beach County.


20. BUSINESS CONTINUITY AND SUCCESSION

Intellectual Property Continuity: In the event of the death, incapacitation, or involuntary separation of any founder, officer, or key personnel of Optimum Ventures LLC, all intellectual property rights, trade secrets, proprietary methodologies, and Content shall remain the exclusive property of Optimum Ventures LLC and/or its designated successors and assigns as established in the company's operating agreement and applicable law. No individual's death, incapacity, or departure extinguishes or transfers the company's IP rights.

Unauthorized Transfers Void: Any transfer, assignment, licensing, or use of Survivor Protocol's intellectual property, trade secrets, or proprietary methodologies that is not explicitly authorized in writing by a duly authorized representative of Optimum Ventures LLC is void and unenforceable ab initio. This includes any transfer that may occur or be claimed through: unauthorized access to business systems, accounts, or credentials; corporate filings, amendments, or registrations made without proper authorization; registration of confusingly similar business entities in any jurisdiction; forged, coerced, or fraudulently obtained signatures or authorizations; or any other means not explicitly and voluntarily authorized by the managing member of Optimum Ventures LLC in a signed writing.

Business Transfer: In the event of a merger, acquisition, reorganization, dissolution, or sale of all or substantially all assets, your information may be transferred to the successor entity, which will be bound by these Terms with respect to your data and ongoing service obligations.

Patient Data Protection: In any business transfer, dissolution, or cessation of operations, patient PHI will be handled in accordance with our Privacy Policy (see Privacy Policy Section 11, Business Continuity and Data Disposition). No PHI will be sold, auctioned, or transferred as a standalone business asset.


21. CHANGES TO TERMS

We reserve the right to modify these Terms at any time to reflect changes in our Services, applicable law, or business practices.

Material Changes: For changes that substantively affect your rights, obligations, pricing, or the nature of our Services, we will: post the updated Terms on the Website with a new "Last Updated" date; provide notice via email at least 30 days before the changes take effect; and clearly identify what has changed.

Non-Material Changes: For clarifications, formatting changes, or updates that do not substantively alter your rights, we will post the updated Terms with a new date. Non-material changes take effect immediately upon posting.

Your Acceptance: Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services. Changes do not apply retroactively to information collected or Services purchased before the change, unless you provide affirmative consent.

Prior Versions: Prior versions of these Terms are available upon request by emailing [email protected].


22. TERMINATION

Termination by You: You may stop using our Services at any time. No formal cancellation is required for one-time purchases. If you wish to have your account and data deleted, email [email protected] (see Privacy Policy Section 10).

Termination by Us: We may suspend or terminate your access to our Services immediately and without prior notice if: you violate any provision of these Terms; you engage in fraudulent, abusive, or illegal activity; you file a fraudulent chargeback; you submit false medical information with intent to deceive; we are required to do so by law, regulation, or court order; or we discontinue our Services (with reasonable notice where possible).

Effects of Termination: Upon termination: your access to the Website and Services will cease; your license to use our Content and intellectual property is immediately revoked; you must cease all use of our Content, including deleting or destroying any copies in your possession (except your personal Protocol documents for your own healthcare use); and no refund is provided for the current period unless termination is due to our material breach.

Surviving Provisions: The following Sections survive termination of these Terms: Critical Disclaimers; Section 9 (PHI); Section 11 (Intellectual Property); Section 14 (Prohibited Interference); Section 15 (Disclaimers); Section 16 (Limitation of Liability); Section 17 (Indemnification); Section 18 (Arbitration); Section 19 (Governing Law); Section 20 (Business Continuity); and any other provision that by its nature should survive.


23. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction: the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent; if modification is not possible, the invalid provision shall be severed from these Terms; the remaining provisions shall continue in full force and effect; and the invalid provision shall not affect the validity or enforceability of any other provision.

If the class action waiver in Section 18 is found unenforceable, the entire arbitration provision is null and void.


24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy (survivorprotocol.com/privacy-policy), constitute the entire agreement between you and Survivor Protocol regarding your use of our Services and supersede all prior or contemporaneous agreements, negotiations, representations, and understandings, whether written or oral.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

No other agreements apply unless they are: in writing; signed by an authorized representative of Optimum Ventures LLC; and explicitly reference and modify these Terms.


25. CONTACT INFORMATION

For questions about these Terms, customer support, or legal matters:

Optimum Ventures LLC (Survivor Protocol)
Email: [email protected]
Phone: (561) 350-6949

Mailing Address:
Survivor Protocol Research Team
3613 Pomerol Drive, Unit 101
Wellington, FL 33414

For Legal Notices:
All legal notices must be sent in writing to:
Optimum Ventures LLC
Attn: Legal Department
3613 Pomerol Drive, Unit 101
Wellington, FL 33414
Email: [email protected]

Legal notices are deemed received: if sent by email, on the date of transmission (with confirmation of delivery); if sent by certified mail, on the date of delivery or refusal of delivery as shown on the return receipt; or if sent by overnight courier, on the next business day after deposit with the courier.


ACKNOWLEDGMENT

BY USING SURVIVOR PROTOCOL, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms in their entirety, including the Critical Disclaimers and the arbitration and class action waiver provisions.

You agree to be bound by these Terms and our Privacy Policy.

You understand that Survivor Protocol does not provide medical advice, diagnosis, or treatment, and that no doctor-patient relationship is created.

You will consult with your healthcare provider before making any medical decisions based on our Content.

You understand that all Content is generated by AI systems and may contain errors, inaccuracies, fabricated citations, or outdated information.

You consent to call recording and AI processing of your communications, including transmission of your PHI to third-party AI systems that may not be HIPAA-covered entities.

You consent to receiving automated and AI-generated communications including phone calls (which may use AI-generated voice), text messages, and emails.

You accept all risks associated with using our Services.

You agree to the binding arbitration and class action waiver provisions in Section 18.

You understand that no guarantees regarding health outcomes, treatment effectiveness, or survival are made.

You acknowledge receipt of our Privacy Policy, including our Notice regarding Protected Health Information.

You are at least 18 years of age and have the legal capacity to enter into this agreement (or are a parent/legal guardian acting on behalf of a minor patient).

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE SURVIVOR PROTOCOL.

Last Updated: April 9, 2026
Version: 4.0